"To inform the drivers that if it has been pre-paid not to ask for a tip, I thought that was not right"

"Just got off the phone with "Ace" who decided to berate me for writing a previous negative review, that contained nothing but factual information. I advise any one seeking transportation service in the Austin-area to avoid this company due to the poor quality of service matched with the questionable ethical choices of the staff. "

"Absolutely NOT worth your money. If I could give this company zero stars, I would most certainly do it. My best friend is getting married in July, and for the weekend of her shower, we planned a winery tour in the hill country. The day started off nicely, our driver was extremely polite and well mannered - the *only* high point to this company as far as I'm concerned. The limo showed up on time, although it was rather rough around the edges, with peeling paint and radios that didn't function at 100%, but we weren't complaining about that. We immediately got on the road, with only 8 people (which, btw, filled up the limo that was supposed to seat 10), and found out pretty quickly that the car had such awful shocks and low clearance that we scraped bottom at even the smallest incline. Even this only produced some laughs throughout the day - we were in good spirits. The real fun started when we left Fredericksburg after our last winery to head back to Round Rock, where we started (95 miles). Approximately 10 minutes down the road, the scrape plate on the bottom of the limo fell off, which immediately led to one of the rear tires exploding. At this point, we definitely had a problem. We pulled over onto the (nonexistent) shoulder, which basically left us mostly in the right lane of a fast moving highway with cars and trucks speeding around us. The driver attempted to contact the main office for instructions and AAA for assistance, neither of which were helpful. The 8 of us piled out of the car and onto the side of the road to wait. After unsuccessfully trying numerous times to reach the owner of the company, the driver gave up and began searching the truck for a jack and a spare. Ha. The spare was actually a donut. And the jack wasn't rated for the weight of the car. In the process of trying to lift the car, it fell, narrowly missing the drivers hands, as well as those of the State Trooper who had pulled over at this point to help us. Luckily, the Trooper had a much larger jack in his car and was able to lift the car to put the donut on. At which point all of us began to wonder at the safety of putting 8 passengers, a driver, our stuff and the weight of the car on a donut that looked more appropriate for a small sedan. We eventually got in touch with "Ace". Apparently the owner. And, as if the story above wasn't enough, Ace made things even better! When we expressed our concerns about riding another 90 miles back to Round Rock on an unsafe tire, he suggested that we all search our purses for a full size spare that was more appropriate. When we explained how that might be a little unlikely, his only other suggestion was to give us a full refund and to walk all the way back to Round Rock. So, we were left to our own devices to find a way home. Three people went back with the Limo - this was the safest number that the Trooper and two other Sherriff's officers felt comfortable with - to Round Rock, driving 50 mph the whole way. It took nearly 3 hours *after* we finally got off the side of the road. Three people rode with the Trooper who was kind enough to drive all the way back to Round Rock, which was 100 miles away from his patrol area, so that we could get a vehicle to go pick up the remaining two people who rode in the Sheriff's vehicle to the nearest town to wait in a restaurant for a ride back. I understand that accidents happen. Cars get flats, they break down. I get it. However, when you own a transportation company that people often rely on for special events and big days (like Bachelorette parties and weddings!), you should always have a *safe* and reliable back up plan in the event of an emergency. When we initially spoke with Ace, all we asked for was some sort of vehicle to come and pick us up. Had the circumstances been different, i.e. had we been in a city or closer to home, like Austin, it would have been simple enough to grab a cab and go from there. That was not the case - we were in the middle of nowhere, stranded on the side of a no shoulder highway. Not only did the owner not provide us a safe way home, but laughed at the idea that he should somehow be responsible for doing so, especially when the COMPLETE (round trip) service had not been rendered! I shudder to think about how this day would have gone if we had rented his services for my friend's wedding, instead of just the bachelorette party. Please think twice before giving this man and his company any of your money or trust. There are MUCH better companies out there."

"Ordered a town car and got a beat up van. Driver was nice."

"We were married on May 20th 2012 and used Ace Limousine Service. Our driver Greg was fabulous. He met us on time but more importatnly his service was superb. He tended to our every need and made the day so very special! He gave my groom and I wonderful service tending to every detail with as well as assisting one of my special passengers who needed a little extra help. Thanks for a fine job and great service. We definitley plan to use your Service again soon!"

"Noe Ramirez of Ace Limousine Service is personable and community minded. He generously and graciously arranged to help us raise money for our non-profit school and arranged for an experience that our students will always remember. We are very appreciative of his kindness and generosity."

"The driver was great! I really have no complaints at all. We booked this for my 12 year old's birthday party and the driver was very patient with 8 young girls and drove them all over Austin so that they could get the full "limo experience""

"Ace Limousine Service provides stellar customer service! They were friendly, accomodating and most of all attentive to my needs. I am reccomending them to everyone I know. If you need reliable and affordable car service in the Austin area, I would highly suggest you going to no one else but them! Thanks Ace Limousine Service!"

"When I first started using Limos.com, I used it to find the lowest price for airport transfers. I had a variety of experiences from good to not so good. I guess some of the limo guys are hurting for business, because as soon as I hit submit on my browser my phone was ringing. Anywho, I used 5 different limo companies and 1 of them stood out. I only use Ace now. The limos are great, but what really stood out are the drivers. Normally I don't get to know the people, but Richard, John, and the other John have been excellent drivers for me for 9 bookings over the last 3 months. These guys aren't the creepy ones with the ill fitting suit that came from the local rack store...These guys are friendly and respectful. I just came back from Mexico, and even my high maintenance wife was pleased with the service. Anywho, I would have no problems recommending Ace and will continue to use them in the future."

"My friends and I used Ace Limousines for a night of partying. We had a great time. The driver Noe knew every cool spot in Austin. He was able to get us in to several clubs without paying a cover. We also saved a $100 at booking. The car was very cool. The pictures on their 16 pass does not do this car justice. Ask them to send you a video...it's better than the Hummer I rented for twice the price last year. Thank you Ace!"

"The entire party had a great time! John was prompt at arrival and very courteous the entire evening. He was an excellent representative of your company. His attitude was great and the service was excellent. The bride, bride's mothers and the wedding party enjoyed the evening and John made it special for everyone! Thank you!"

"Everything was great"

"We had a very smooth and professional experience with Ace Limousine Service. They were willing to rent us a limo for an hour when other companies had a 4 hour minimum. They pulled up right on time and the limo was exactly as described through the emails and pictures he sent prior. It was clean and beautiful. The 10 teenagers were ecstatic to ride in it to go to their formal. Great deal, great experience! I would recommend this company to all my friends. "

"Thank you Ace limos! We had a terrific time on Sat. Just like you guys advertised, the car was very nice and the driver was really cool. If your wanting a nice car and want to save money, call these guys!"

"This company has the best prices in town! The car was really nice and the driver was freindly."

"I read a review some one had posted about how the folks at Ace limousine took care of their wedding. Well the driver did not go as far as to dress in the same color of our wedding but my wife had picked silly colors, so good for them. But I did receive a coupon in the mail. Giving us a free hour of service exactly one year later after our wedding as a small gift for our anniversary. Way to go Ace Limos, for following up[ and remembering our wedding day. My wife and I recommend you to all of are friends. 5 stars!!!"