03/31/2021
Customer : C. Swanson

"Erik at Limos.com was incredibly helpful and easy to work with. We needed a few rides arranged and he made sure everything was handled with care, even going out of his way to find and onboard a driver in an area where no one was available with short notice. We will definitely use Limos.com again in the future."

08/18/2010
Customer : J. Gregg

"I'll be using this service in the future for sure. The driver was early on the pick-up and showed her exactly where he's pick her up on her return. On the return, the driver was able to quickly get around a bad accident. This service was a great relief to a nervous traveller and a travel-coordinator located many states away."

Limo Service Response: "We try to treat our more mature passengers with the care we'd expect our family members to receive. In this case, we were aware of the traveler's concerns and did a little extra to ensure she would be aware of what she needed to do on her return. On their return, our chauffeurs always meet passengers and assist with their baggage."

08/17/2010
Customer : J. Gregg

"Very pleased with this service. On the outbound trip, the driver was early and even took the traveller to the place where he'd pick her up on the return. Even with delays on the return, the driver was able to maneover around a very bad accident to return a very tired traveller home. Knowing the car would be there for the transportation brought a lot of relief to the traveller (and those that planned her travel). I will use this service in the future for sure! "

05/26/2009
Customer : R. Stremlau

"We hired Bill Payne and American Limo to run a shuttle for our wedding, which we were having at a vineyard. Because we knew our guests would be drinking all afternoon, we wanted them to arrive safely back at the hotels. For this reason, we signed a contract for a "tipsy taxi" to run between 9 pm and midnight, and we paid half the deposit up front as requested. The groom called and confirmed with Mr. Payne a week before the wedding. On the day of, the shuttle never arrived. No one ever called us or the vineyard to notify us of this. Now, no one is returning our emails (sent the day after the wedding and three days after the wedding) demanding a full refund of our deposit. "

Limo Service Response: "Unquestionably, our driver failed to perform. Rural area and poor cell service led to an inability to communicate the problems he was having. We have refunded the deposit plus a 25% premium. We have offered free limousine service for an evening plus an offer to consider other actions to ameliorate our failure to perform. Unfortunately, we don't get an opportunity for a do-over. Our delayed response to Ms. Stremlau's email was due to a holiday week-end, coupled with an extremely busy prom & extended race week-end in Charlotte. I completely understand her frustration and accept full responsibility for our failure."

11/15/2008
Customer : K.

"There are no words wonderful enough to describe Bill Payne and American Limousine. Bill Payne is probably one of the nicest men I have ever had the pleasure of meeting! He took a group of 10 of us on a Yadkin Valley winery tour. It was a fun filled day and Bill handled EVERYTHING! Once he picked us up we were in his capable hands and treated like royalty at every winery we visited. He knew so much about the wineries and really expressed an interest for us to learn as much as possible about wine that day – and having a fun time too!! I couldn’t imagine even considering using another limousine company in the future – BILL PAYNE and AMERICAN LIMOUSINE know how to treat their customers and you just don’t find that kind of personal attention anymore! His company is one of a kind. THANK YOU!!!"

Limo Service Response: "Kym & her friends really were a delight.(But then they WERE doing a wine tour). Our goal for each client is to always exceed their expectations. 6 years of conducting wine tours has enabled us to develop relationships & friendships with the staff at the various wineries, which tends to enhance our clients' experience. An ingrained philosophy of individual service, coupled with planning for the unexpected helps to insure the client experience meets or exceeds expectations."

09/13/2008
Customer : L. Thompson

"Bill is great! He did my batchlorette party and my wedding! He even took picutres for me at the wedding and posted them online for me and my guests! Wonderful experience! "

Limo Service Response: "Linda and her friends were a great group! We try to add those extra unexpected touches. Our aim is to exceed your expectations."

04/18/2008
Customer : S. Murray

"I had to arrange this limo as a surprise for my daughter and handled all the details by phone from halfway around the world. I got everything I asked for and more and it was handled professionally and capably. Her 21st birthday was highlighted by the limousine. I would use this company again in a minute!"

Limo Service Response: "While we are humbled by Ms. Murray's kudos, as professionals, each of our potential client receives the same attention. We know attention to detail in the total experience is what every client wants (whether they're aware or not). Our goal is to exceed expectations from the first phone call to follow-up after the event. "

01/26/2008
Customer : S.

"American Limousine made our night on the town special! Our driver, Raul, was courteous, professional, and on time (even early), and the car was luxurious and impeccably clean. The owner, Bill, was flexible to my needs and last-minute schedule change. I would highly recommend this company. "

Limo Service Response: "Drivers are the heart of every limousine business. While Raul was early, professional, & courteous, those are the expectations we have for every client experience. If we can accommodate our client with last minute changes, that is part of our job description and our expectations of service delivery. We appreciate the kind words. "

02/09/2007
Customer : J.

"this was my first time being chauffeured...i was quite pleased with the service that was given to me!"

11/22/2006
Customer : A.

"EXCELLENT SERVICE!!! 4AM PICKUP WAS NO PROBLEM, EVEN WITH ONLY 8 HOURS NOTICE. RECOMMEND 100%!"

Limo Service Response: "Late night or short notice requests are toughest to handle. We do delight in exceeding expectations."

05/06/2006
Customer : K. Williams

"American Limousine provided an excellent customer experience from beginning to end. They bent over backwards to accomodate our needs and delivered first class service. "

Limo Service Response: "Whether it's N Meck or Chester, S Stanly or Crest, our professionals are trained to always ensure the safety of their passengers and accommodate their needs within the parameters established by parents. Ten years of dealing with proms gives us an insight into what needs to occur before the prom to make it hassle free for the parents and a fun and safe experience for students."

04/29/2006
Customer : S. McKoy

"Our experience with American Limosine LLC was one of extreme satisfaction. The car was clean and safe and my daughter and her friends going to the prom loved the driver. He kept me abreast of every move that they made and made my evening worry free that the kids were safe and having a good time. Although they are an out of time company, they will also be driving my daughter to her senior prom. My hats off to American Limosine. They are great. "

Limo Service Response: "Our drivers are trained to make this experience the rule rather than the exception. "

02/04/2006
Customer : T. Knowles

"I would recommend American Limo highly.The service was over and above."

Limo Service Response: "Father/Daughter events are special, more so because this is typically the first limo experience for the daughter and it's with their hero. We always treat our clients like the VIP we know they are and want to provide a first-time experience that will be remembered for a lifetime."

12/31/2005
Customer : C. White

" Limo was punctual and driver very courteous at each pick up and delivery. I would recommend your service anytime."

10/22/2005
Customer : V. Farlow

"My friends & I had such a great time on our first winery day trip last spring that we did it all over again in October! It was wonderful again, and we really did enjoy not having to worry about the how, where & when of planning anything. We just let Bill take care of us! Can't wait for the next one - thank you Bill!"

Limo Service Response: "Wine tours are our favorite experience. Valerie & her friends are delightful and made our day! We look forward to hosting another."

10/15/2005
Customer : K. Clifford

"Great time and of course it was a perfect fall day! I would definitely reccomend this to friends!"

Limo Service Response: "We try to order perfect weather, but fun and fellowship really makes the day. A smooth, seamless, interesting experience enhances the enjoyment."

10/15/2005
Customer : P. Keesee

"The experience was more than expected! Having thought of every detail, Bill made the entire event a perfect day. We have already talked about what trip we could take next! Thank you so very much for your part in our great 50th birthday surprise to John, John and John. "

10/14/2005
Customer : K. Leonard

"John was great. We enjoyed the ride! Look forward to working with you in the future."

10/08/2005
Customer : S. Bailey

"We had a great experience and enjoyed working with Bill."

09/24/2005
Customer : K. Stancil

"American Limosuine is a GREAT company! They have affordable rates and a friendly staff! I will never use another limo company again. I recommend this company to everyone who is considering renting a limo for a fun night! Thanks again to Bill Payne for making this 21st birthday a very memorable experience! :) :)"

06/11/2005
Customer : E. Galuszka

"We had a wonderful experience going on the wine tour. Our chauffeur was courteous, knowledgable and extremely well organized. We did not have to worry about anything as he took care of everything for us. Overall, the experience was one that I would recommend to everyone."

Limo Service Response: "3 years of planning and executing a successful wine tour has enabled us to provide a consistent experience to each group we are privileged to host. Our formula entails meticulous planning, determining client expectations, and execution to provide an educational, enhanced experience for everyone on our tour. Our professionals not only serve as your chauffeur, but as your personal valet and assistant, ensuring you exit the vehicle at your destination feeling like royalty."

05/12/2005
Customer : S.

"This limo company had very good service. They were very reliable and easy to work with. The limo was more than nice and the next time i need a limo i will call them."

05/08/2005
Customer : J. Anthony

"Bill King was kind, courteous and efficient. Billy Payne was wonderful ... good conversationalist and very personable. He has a very good limo service and I will recommend him to others. Keep up the good work."

04/27/2005
Customer : L. Charkoudian

"I couldn't have asked for a better experience! We had a wonderful time and I would highly recommend Bill Payne's services to anyone! "

04/21/2005
Customer : C.

"Great service, very personable. The rates were very competitive and I like that the gratuity was included in the rate, I don't have to worry about it!"

04/01/2005
Customer : T. Johnson

"Bill is wonderful! We had a great trip, I would love to go again in the fall, and go to the mountains and visit more wineries."

04/01/2005
Customer : D. McGary

"We had an absolutely wonderul time on our tour of North Carolina wine country! Our chauffeur was a true gentleman. He was attentive and courteous, and helped make our trip a very pleasant and memorable journey. We are already thinking about trip number 2."

03/09/2005
Customer : G. Clavens

"American Limousine took very good care of my daughter, meeting her at the airport gate and getting her on her way very quickly. This was her first experience with a limousine service and it was fabulous. I will certainly use them again."

03/05/2005
Customer : M. Johnston

"I was pleased with the wine tour. I would use this limo service angin. I have no complaints about the tour, it was alot of fun."

01/28/2005
Customer : D. Martin

"Bill was very professional and very nice. He was on top of everything. He catered to all of our needs and helped make my Mom's retirement party a great success! Thank you so much Bill!"

01/28/2005
Customer : T. Pigeon

"very easy to reserve services-we live in a different state and negotiations could have been tricky. It went very smoothly. Mr. Payne was extremely courteous."

01/22/2005
Customer : F. Tingley III

"Bill did a great job not only servicing me before the wedding, but during it he was an All-Star. Even other people at the wedding commenting positively on him, and they didn't even ride in the limo! He deserves all the 5-Star ratings, and I would be happy to recommend him to anyone or to be used as a reference."

01/22/2005
Customer : E.

"We had such a great experience with American Limousine! I would recommend them to anyone!"

01/13/2005
Customer : F. McCorkle

"Bill, Your service was outstanding, CJ and myself were very impressed. When I need a limo, your service is the only choice. Like the idea wine ctry limo tour. The rose was a nice touch, covered mine for me. I would highly recommend your service to anyone needing it. Thanks for making the evening complerte, FM "Chip" McCorkle"

01/07/2005
Customer : T. Wiggins

"During my initial phone call they were courteous and helpful. They offered suggestions and details to help me plan the event. Everything was first class, it was a great experience. Tyler Wiggins"

12/21/2004
Customer : C. Fowler

"Bill was very easy to talk with and very professional the entire time. Thanks to Bill and his service, my family and I had the a very memorable time in our life. "

10/27/2004
Customer : R.

"The night was wonderful thanks to American Limousine. Mr. Payne did an amazing job! Would definutely recomend this service to anyone!"

Limo Service Response: "Terrific group of ladies. Just a pleasure to be around. Made the chauffeur's job a delight."

10/24/2004
Customer : A. Naranjo

"Bill was simply great! He knows Charlotte like the back of his hand, and made us feel like royalty. Friendly, attentive, and professional. A+."

Limo Service Response: "Every client should step out of their limo feeling like a king or queen, if they don't, we failed in our mission."

09/18/2004
Customer : B. Alexander

"Bill Payne's company is great! He transported my daughter and her new husband to their hotel after their wedding. They loved it! The driver, Chris, arrived early and was very gracious. He even called me later to tell me that they had arrived safely at the hotel. The couple was thrilled with their luxurious ride and we will definitely use this company again!"

07/07/2004
Customer : R. Thomas

"Bill was WONDERFUL!! Very attentive and professional. We wll definitely be calling him the next time we need these services."

06/17/2004
Customer : C. Duggan

"Awesome way to spend our 20th anniversary! Lunch uptown and a limo... Thanks Bill!"

05/27/2004
Customer : L.

"It was the easiest and most pleasurable experience having worrked with american limousine, LLC. They're services made the event far more special and most memorable for the bachlorette. I wouldn't choose anybody else, I know I've already found the best. "

Limo Service Response: "Wonderful group of lovelies. We strive to exceed our clients expectations from the very 1st contact. Our goal is to always provide the best possible experience."

04/23/2004
Customer : R. Farrington

"Bill Payne did a good job meeting our needs. All of my friends had an excellent time and also said that he did a fine job taking care of us. He also went out of his way to take pictures for our special night."

04/17/2004
Customer : L. Grant

"Driver was very patient and cooperative in dealing with 11 teens going to a prom and their parents trying to take pictures ! Thanks, Rob !"

Limo Service Response: "Great group of kids (and parents). We understand proms are all about creating memories, part of our job is helping make the experience hassle free and trying to keep everything on schedule."

03/26/2004
Customer : E. Hoke

"We took a NC winery tour with Bill and it was absolutely the most enjoyable day! All of us had such a great time being the center of attention and completely taken care of. I would go with Bill again in a heartbeat (of course it will take me a year to drink all the wine I bought but I would still go along for the great ride!)"

Limo Service Response: "What a lovely group! A delight to work with and a pleasure to be around. Customizing our wine tour and having a satisfied customer makes the job worthwhile."

03/26/2004
Customer : L. Hall

"Bill is the best chauffer in the business! He arranged the most amazing tour of NC wineries in the Yadkin Valley and carried it out wihout flaw. It was probably one of the best days of my life - and much of that was due to the fact that Bill took care of every detail of the tour and spoiled us rotten. I highly recommend American Limousine to anyone who wants a unique experience _ even if it a ride home from the airport."

03/26/2004
Customer : M. Baker

"Bill was awesome and thought of every detail possible to make our trip and time together just the best. From the champagne breakfast to lunch in the park and to the awesome sunset view on the ride home, it was an equisite day and one to remember. Thanks for a grand time in grand style."

02/24/2004
Customer : P. O'Hara

"Bill drove my daughter and her friends to a concert, and did an excellent job. My daughter said they had the best time, and how Bill provided great customer service. I was very pleased, and would not hesitate using their services in the future. Thanks, Bill."

02/12/2004
Customer : C. DEASON

"EVERY THING WAS GREAT! THANKS "

01/28/2004
Customer : T. Pigeon

"wonderful service "

01/23/2004
Customer : C. Carlisle

"Very pleased. Here is the thank-you note I wrote to the driver: Mr. Payne, Thank you for making last night work. Once I knew you love what you do for a living, I knew I chose the right man for the job. My family was surprised by how much you cared, and your efforts did not go unnoticed. They loved how involved you were, especially when you where taking pictures and walking them to door. Thanks for the pictures, and thanks again for your cooperation. Sincerely, Casey Carlisle "

Limo Service Response: "Casey certainly made this easy for us by making the restaurant and Blumenthal performance reservations. All we had to do was be on time. Every parent needs a son as thoughtful as this. "

01/23/2004
Customer : t. Brisbin

"will use in the future for sure. Great service!!!!"

12/13/2003
Customer : M.

"What a night, our chauffers were great. Very professional and fun. I will definately use this service again. The car was beautiful, the champagne and flowers perfect and they did everything just as I asked. It was GREAT. I will definately use them again. Thanks, Melinda"

11/13/2003
Customer : R. Grzeszczak

"Bill added the perfect touch of class and service to our corporate outing - we look forward to working with him again in the future."

11/08/2003
Customer : A. Helms

"We had a great time. We were treated with respect. Jay was a great driver. He was a lot of fun."

Limo Service Response: "Every client deserves the optimum level of service we can provide. Helping keep a bachelorette party within budget by being flexible and offering a smaller vehicle when participants back out at the last minute is part of our job. Getting free or reduced admission into clubs is also part of what we do for every client."

11/07/2003
Customer : M. Bullara

"Our arrangements and pricing were made thru Bill, and he was awaiting our arrival at the airport. We were with him all day. He is very attentive, and we highly recommend him for personal service! But be aware: We secured our reservation with a credit card, (to include tip), and were surprised at the end of the day, to hear that the price quoted was for cash payments only. Using our credit card was an additional 10%. Not unusual, but unexpected. Otherwise....perfect! "

Limo Service Response: "As a result of the Bullara's experience, we have revised our reservation and invoicing procedures to try and eliminate any possibility of a negative experience in dealing with our company."

10/08/2003
Customer : S. Margaret, Carolyn and Susan

"Choose this one! A birthday surprise, Bill planned perfect all-day wine tour in NC.He mastered every detail-pink champagne,photos,music, coordinating with vineyard/ wineries,giving us the most relaxing, fun-filled day.He arranged a delicious catered lunch.Bill covers the details, with great personality,and doesn't miss a thing, all without imposing on privacy. Worth every reasonable cent! Bill sets the highest standard, we'll be calling him again. "

Limo Service Response: "What a delightful group of ladies! Made a long day effortless. Planning a long distance surprise and exceeding expectations is gratifying. Our wine tours can be as short as 3 hours or as long as 8 hours, in either case our drivers act as your personal valet, pampering you like royalty."

09/19/2003
Customer : M. NOVICK

"Bill and His Staff played an important roll in the success of my event! They were very professional and helpful! I would highly recommend!"

Limo Service Response: "Mike was easy to work with, knew what he wanted and we were able to help him make it happen. The limo treat for the kids, a twosome spa, followed by an evening on the town, we were glad we could contribute to a successful surprise. "

09/06/2003
Customer : C. Pineno

"a great experience/great vehicle/great driver - Bill took care of every detail and was a pleasure to be around."

Limo Service Response: "UVA folks sure know how to party. Great group to work with. "

07/19/2003
Customer : D. COMATY

"BILL IS THE BOMB! HIS CAR IS CLEAN! CLEAN! CLEAN! HE GOES OUT OF HIS WAY TO MAKE YOUR EVENT SPECIAL I WOULD HIGHLY RECCOMEND!"

Limo Service Response: "The type of client every business wants. It's a pleasure to work with people like David and his wife."

06/13/2003
Customer : D. Legge

"What a great time we had. This is the service that everyone deserves. I HIGHLY recommend! 5 stars..."

04/25/2003
Customer : D. J. R. Farrington

"The service was excellent. I would reccommend this company without reservation."

Limo Service Response: "Doing a prom for such a super nice group of kids was a pleasure. "

04/18/2003
Customer : B. Benton

"I feel the driver went above and beyond the norm. He was excellent. I would highly recommend to anyone. EXCELLENT SERVICE!!! "

03/08/2003
Customer : C. Garrett

"The night/the ride was great! "

03/01/2003
Customer : C. Holland

"Bill is the man....it was a great time without the worries. 8 of us went from Char. to Greensboro to see Phish...we made it in time in the pouring rain and lots of traffic, and sweet Bill even gave up his coat cause I had forgot mine...We'll do again Bill! Thanks Bill"

Limo Service Response: "Great group. As a result of this trip, we have purchased a limited number of VIP Premier tickets to Verizon Wireless in Charlotte. We can custom design an evening for you and your friends to see your favorite artist(s). Party with your friends and let a professional worry about traffic & parking. Call to arrange your concert date today."

01/25/2003
Customer : C. Johnson

"I really enjoyed the experience that we had with this company. The driver went out of his way to make sure this special time will always be a special memory to us."

Limo Service Response: "We try to make every experience with us a special memory."

01/16/2003
Customer : C. Jordan

"What a wonderful experience..A birthday suprise for my wife. Bill presented roses to Her at her workplace then took us to dinner in Greenville SC,(in the snow by the way) which was 1 hour and 45 minutes away. Then to see George Strait in concert. And back home to Charlotte.. Every little detail was taken care of by this professional. Please feel free to e-mail me about my experience if you have any questions... Thanks again Bill!"

Limo Service Response: "There's nothing better than seeing a wife or husband pleasantly surprised and/or overwhelmed and being a part of that."

12/18/2002
Customer : E. Taylor

"We travelled throughout Charlotte bar-hopping for my 21st birthday. The chauffeur worked out VIP passes to all the bars. Excellent!"

Limo Service Response: "All clients can expect the same treatment Mr. Taylor and his guests received, whether it's a 21st birthday, a 50th anniversary, your first Prom, or a night on the town. The VIP pass is something we try to do for everyone. We work to make your event memorable."