"Regarding E3TWBT. We received an email on 2/12 indicating 'Mr. R' would be our driver and could be contacted at 206-370-2121. No Mr. R. He never materialized nor did he ever answer his phone . Voicemail was never an option as it just rang. I eventually called limos.com, 949-236-2110 and spoke to Marcus and explained our predicament. He too tried numerous times to reach the driver and the limo company, but to no avail. He was apologetic, but could not resolve the situation other than to say he would forward the case to customer service who, I was told, would call me in 3-5 business days to discuss the matter. I asked Marcus to cancel the ride scheduled from the hotel back to the airport on 2/15 as I did not trust the driver would arrive. Instead I had to hire a shuttle company to drive us from the airport on the day of arrival (after waiting for resolution for about an hour at the airport) and a ride from the hotel to the airport on 2/15. I expect a full refund of the charges on my car"

"Our driver arrived early and was driving a limo. That is the only thing that made me consider giving a poor review rather than a terrible one. The interior of the limo was far below what we are accustomed to with our frequent use of limo service in Las Vegas. The interior smelled musty/wet. There were wadded up rugs just tossed in on the floor. The windows were completely fogged over preventing us from seeing outside at all. When we would wipe a window clear it would quickly fog right back up again. There was bottled water but no ice, glasses etc. for us to use with our beverages. This caused me to run back into the house to grab cheap plastic glasses to drink our beverages with. One of our party was late arriving at the departure location. Once we were on our way the driver would brake hard causing us all to slide around. Everyone was very upset by his driving but I pointed out to them that perhaps the driver was trying to get us to our reservation on time and we should wait to judge "

"The driver did not open or even unlock the door for us. The windows were rolled down in 40 degree weather. The limo was extremely dirty and the smell was terrible. We couldn't turn on the heat because it increased the extremely bad odor of pet urine. I was embarrassed and apologized the entire trip. "

"I received a call from customer service regarding a change to car type with no additional charge. The operator was very nice. The drivers car was clean and the driver was extremely polite. A safe driver and we had a very nice conversation. I would definitely use him as a driver again in the Seattle area. "

"He was awesome! He was early and very helpful and friendly. Would use again for sure! "

"Both ways, both drivers on time, pleasant and helpful"

"Always on time, willingness to schlep bags for you, good drivers/navigators around intense traffic."

"Beautiful and clean vehicle. Professional and kind driver."

"My driver showed up on time but I had to knock on window as he was laying back with his eyes closed. There was not really any traffic but he drove 80mph (limit 60) on I-405S. He was also very aggressive and swerved in and out of lanes with no blinker at 80mph if anyone got in his way. I got to the airport on time - in fact what normally takes about 25-30 minutes with absolutely no traffic - he had me there in 20. The speed limit is very low (25-30) on the roads thru the airport and he was going 50. For the money I paid, I would have expected a safe driver who isn't unnecessarily speeding 20mph over the speed limit."

"driver came as soon as we picked up our luggage. nice, clean car, polite driver,gave us each a bottle of water - nice thing to provide."

"I was supposed to have been met in the airport at baggage claim of which I believe I paid $28 extra for. It was not a problem due to the excellent lady from the Ukraine whom assisted my Mother in the wheelchair.he picked us up in a short time at the curb and was very pleasant for the drive to Ballard. Maybe a refund toward one of my future bookings?"

"We have been using EZ Limos for the last several years for special occasions & for airport service. Mr" R" is usually our driver. The service is always excellent: arrives early, courteous, knowledgeable of the area, clean & well appointed vehicles. Our experiences with the stretch limo have also been exceptional. We never have to wait for our limo to pick us up. Our driver is always at the curb waiting for us. We will continue to use EZ Limo because of the excellent service and reasonable prices. If you are looking for great limo service check out EZ Limos."

"For the airport pickup, I requested to be met inside. The driver was not inside. I had to call him, and we had several bags that we could have used help with."

"client very satisfied with service... thank you. This saved the day... "

"Driver was courteous and appologetic however he was 25 minutes late and got lost twice. He referred to his cell phone for directions and we had to assist him with directions. Either driver or dispath should determine route prior to customer pick up. "

"On time "

"A perfect ending to a great week. Our driver picked us up at the cruise dock right on time. We left it up to him to decide where we should go --- which was a great decision. He took us on a scenic tour, then waited while we had lunch at the Space Needle. He was right outside when we were done. Then dropped us at the airport. I would definitely recommend the company and driver. He was courteous, friendly, professional and everything we expected. The car was clean and comfortable. The cost for the 4 of us for 5 hours was less than it would have cost to book an excursion through the cruise company --- and much more enjoyable. Mahalo Nui Loa for a fabulous time!!!!"

"The driver was on time, but was not in the location that was texted he would be, his wardrobe was not professional, vehicle was dirty and the arm rest in the back seat was broken. Not exactly the standard when you picture a "limo" service. Most significant issue: the "Notes" we provide are not a suggestion, they are details that need to be followed directly. These are not difficult details, they are very simple details. The driver did not follow one single detail in the notes we provided."