03/28/2016
Customer : G. Johnson

"Very good service. Our driver, Angel, was courteous and knowledgeable about places to eat and shop."

Limo Service Response: "Thank you for your response. We look forward to being of service the next time you visit Puerto Rico."

12/22/2015
Customer : W. Grant

"Car was old, air condition took 20 minutes to make the back seat comfortable."

03/05/2013
Customer : D. Ewing

"Watch out for the extra charges they try to extract from you, I got charged a $45.00 waiting fee when in fact my flight was early!"

Limo Service Response: "Thank you for choosing our service! According to our chauffeur and GPS records we verified your reservation details. You were scheduled to arrive on a Delta flight 999 (on time) which our driver did greet . Two ladies identified to my driver and informed us that you were arriving not on the Delta flight but would be arriving on a Jet Blue flight about 30 minutes later. Our driver proceeded with the ladies to baggage assisted them with their luggage and at their request proceeded to the Jet Blue terminal to meet your flight. Our driver then proceeded into the other terminal providing a second meet and greet service for you. The total time of service from the first flight to the end of service was approximately two hours. When you request a service most companies allow for one flight per each transfer. The additional flight is why you were charged additional time. I hope that you will review your flight details and take this into consideration when posting your review. If you have any questions regarding this information feel free to contact us direct at (787) 253-2355. It is our pleasure to provide safe, reliable, and responsible transportation service."

02/05/2013
Customer : J. Bournique

"The driver was waiting for us, was nicely dressed and managed our luggage for us (he organized a porter). The vehicle was a van rather than a sedan, but the driver explained that the car had a flat and they had to substitute at the last minute. There were no amenities in the van including water."

Limo Service Response: "Thank you for taking the time to review our company. We are always looking for ways to improve our services! I am glad to see that the driver performed well. As for the vehicle amenities I would like to apologize for not having even water in the van.. This should have never happened given that our vehicles are supposed to be ready to go at all times just in case emergencies happen like the tire situation. I hope that if you return to Puerto Rico that you will give us another opportunity to be of service! Kind Regards, Erica (Manager)"

07/11/2012
Customer : l. ricciardi

"A++"

Limo Service Response: "Thank you for the review and thank you for choosing our services! We hope that you enjoyed your visit to Puerto Rico and will return again soon! The staff at Royal Star Limousine"

07/11/2012
Customer : a. ricciardi

"A+++"

Limo Service Response: "Thank you!"

07/11/2012
Customer : l. ricciardi

"A+++"

Limo Service Response: "Thank you! It was a pleasure to be of service! The staff at Royal Star Limousine"

06/12/2012
Customer : M. DeVicaris

"I wanted to let everyone at Royal Star Limousine know that I would highly recommend your company to everyone I know that is going to Puerto Rico. Our vacation started off with a wonderful feeling, knowing that your guys did your very best to welcome us to your beautiful home town. The service was excellent and the drivers were not only handsome but also very polite and helpful. On behalf of my entire group, I want to say THANK YOU again for making our vacation a stress free one. We hope to be calling you again when we head back to your hometown. Have a wonderful day."

01/05/2012
Customer : S. Howard

"I just wanted to say thank ou for organizing our Puerto Rico visit. The limo was perfect, stocked exactly as we requested and Sven did an awesome job showing us around. We really enjoyed having some authentic Puerto Rican food at Solei."

01/05/2012
Customer : A. Howard

"Thank you most sincerely for once again providing me with excellent and professional service in San Juan. I would choose no other limo service. Like Orlando, Sven was on top of his game and very professional. I couldn't have asked for a nicer guy. The car was clean, the attitude was perfect. Look forward to seeing you again soon. "